French Speaking P2p Team Lead

**French Speaking P2P Team Lead - Job Description**:
**Description of Business, Team & Department**:
The Heidelberg Materials International Business Service Centre provides administrative and transactional services to in-scope Heidelberg Materials Companies and Business Lines. The International Business Centre incorporates departments which provides Accounts Payable, Central Purchasing, and Master Data services to other group countries. As part of an expanding international center, there is lots of room for career progression within these departments.

Our corporate culture is characterized by trusting teamwork, a strong customer focus, creativity, and a willingness to innovate, as well as sustainable thinking and action. As one of the world's leading manufacturers of construction materials with around 51,000 employees in over 50 countries, we offer excellent career opportunities for your professional future.

The Supplier Accounts department ensure all payments to suppliers are processed timely, providing robust auditable working practices, delivering maximum service accuracy to P2P Hub customers.

**Purpose of / Responsibilities of the role**:

- Ensuring that the team provide excellent customer service, guidance, and support to internal and external customers
- Ensuring team wide compliance with appropriate processes and controls - leading efficiency improvements and resolving any issues as required
- Managing the team to ensure first line support and non-standard query requests processed effectively, resolve and deal with any escalated issues.
- Ensure the team accurately work within agreed SLA's on a right first time basis
- To work with high levels of integrity and confidentiality.
- Ensuring appropriate records are kept and enabling accurate reporting.
- Lead and promote department and wider P2P Hub initiatives and personal development.
- Drive and motivate the team to ensure targets are met.
- Manage, motivate and develop a team of up c. 10 administrators and senior administrators
- Lead departmental evolution and innovation, supporting the team through any change program.
- And any other task requested by your department head or any P2P Hub senior manager.

**Skills / Experience**:

- People management and team leadership experience, or demonstrable relevant competencies
- Excellent interpersonal skills and communication skills
- Highly organized
- Understanding of a transaction processing environment, where Customer Service and process efficiency are critical
- English and Math's GCSE Grade C or above (or equivalent).
- Experience working within a Supplier Accounts Payable department, or similar.
- Required language: French

**Excellent Remuneration and Benefits**:

- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader

**Additional Details**:
**Location**:Chipping Sodbury **Full Time / Part Time**:full time **Working Hours**:36.25 hours **Contract Type**:Permanent **Shift Description**:Monday - Friday **Company Vehicle**:none **Hiring Manager**:Daniel Totterdell **Closing Date**:
**Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.**
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