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Service Administrator

2 weeks ago

Linlithgow, United Kingdom Scutum UK Ltd Full time

**SERVICE ADMINISTRATOR**

**Objective**
Reporting to the Administration Manager, you are committed to working as part of an effective team, and will provide exceptional administration support across key accounts. As Service Administrator you are often the first point of contact with our customers, therefore exceptional customer service skills are essential. Acting as an ambassador to position the company's reputation as a leading and respected employer.

**Attributes and skills**
- You will need to be self motivated, and very organised
- Be a strong communicator and self confident
- Have exceptional attention to detail and be able to work on your own initiative
- Be a team player with a professional approach
- Extremely customer focussed

**Responsibilities (are to include the following but are not limited to)**:

- Logging reactive calls
- Dispatching engineers
- Booking in and closing reactive & PPM calls
- Ordering / shipping parts
- Weekly reporting
- Monthly invoicing
- Expenses report
- Submitting quotes
- Managing customer online portals
- Visa chasing
- Updating /completing keyholder forms
- Raising permits
- False alarm monitoring
- Daily / Weekly / Monthly activations reports
- Book travel / hotels
- To assist with cover as and when required
- To follow Health & Safety procedures set out by the company in order to ensure the safety of you, your colleagues and others. Also, adhere to the Company Health and Safety policy.
- Adhere to company rules and ensure compliance to ISO:9001:2015 & ISO 14001:2004

**DISCLAIMER**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Linlithgow (required)

Ability to Relocate:

- Linlithgow: Relocate before starting work (required)

Work Location: In person