Guest Services Agent

**Job Ref**:AM13545

**Branch**:The Caledonian Edinburgh

**Location**:The Caledonian, Edinburgh

**Salary/Benefits**:£12.00 Per Hour + Great Perks

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40 Hours Per Week

**Posted date**:24/10/2024

**Closing date**:26/11/2024

**Would you like to work for a company that gives you**:

- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

**Rewards your hard work by offering you the below team benefits when you join us**:

- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted use of leisure facilities
- Free Car Parking
- Stays in our hotels at discounted prices **_or _**:

- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment

**Does the below sound like you?**
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills.
- Resilient, creativity, able multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional guest experiences at all times.
- Is the Guest Services Agent role for you, do you have you the skill set and experience to take on this role? **Then what’s stopping you**

**Klarent Hospitality are recruiting for a Guest Services Agent**

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

**The Role**:

- As our Guest Services Agent, you will provide reception services for our guests to contribute to an overall exceptional experience from check-in through check-out.
- Assist with and complete audits, as required.
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front of House Manager and Duty Managers are kept fully aware of any relevant feedback from guests and, or other departments
- Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems