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Senior Finance Assistant X2

2 weeks ago

Bristol, United Kingdom Bristol City Council Full time

**Permanent, Part Time 21 hours per week.**
**Fixed Term to cover maternity leave, Full Time**

This Senior Finance Assistant role within Client & Carer Financial Services, which is a finance team within Adult Social Care (ASC). You will be part of the formed ASC Revenue and Direct Payment (DP) support team.

You will have a key role in working directly with people who have been assessed to pay a contribution towards their support costs.

This is an exciting opportunity for a person with a finance administration background, who enjoys supporting people and working directly with the citizens of Bristol with their personal finances including debt.

You will need to be confident in handling incoming and outgoing telephone calls, working directly with social care practitioners and service users to resolve queries.

The role will be:

- To work with service users and/or their agents to resolve issues/queries relating to their assessed personal contributions or billing queries to ensure prompt payment
- To resolve queries in relation to charging at the first point of contact to include problem or complaint investigation and resolution
- To provide information, advice and guidance to service users and practitioners
- To collect and assess information such as auditing Direct Payments or Income & Expenditure
- To support service users in managing their direct payment effectively
- This will involve contacting service user’s new to direct payments to support them at 6, 12,18 weeks

To find out more please read the 'A Day in the Life of' attachment.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**

**For permanent Bristol City Council employees, this post will be a secondment.**

**For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.**

**If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.**

**We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.