Administrator Team Lead

Band 4 - Administrator Team Lead

CAMHS Common Point of Entry Team, Bracknell.

1 full time available at London House, Bracknell

Monday to Friday 9am-5pm

The post holder will support effective administration processes within the CAMHS Common Point of Entry Administration team (CPE).

The postholder is to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.

The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.

Service Delivery
1. To act as the supervisor for the CPE administration team.
2. To take a key role within the team to support the CPE Clinical Operational Team Leads, and to provide administrative support to the clinicians.
3. Provide comprehensive, high-quality leadership in all administrative activity in consultation with other colleagues.
4. To assist in rostering clinical and administration staff.
5. The post holder will be expected to liaise and communicate effectively with all levels of staff within the service, the wider Trust, key partner agencies and with service users and carers.
6. The post holder will work to support the effective development and operation of the CAMHS CPE Team.
7. To take a key role within the team to support the CPE Clinical Operational Team Lead, and to provide administrative support to the clinicians.
8. To assist in rostering clinical and administration staff.
9. Inform and assist the team to implement Service policy in relation to patient experience identifying issues for continuous improvement and work with the Team Lead and Clinicians to implement these, ensuring a consistent approach is maintained across the Service.
10. To highlight data capture inconsistencies and to take necessary action for the improvement of data quality working with the team lead.

Clinical activities
1. The post holder will support the production of clinical records and letter writing as directed by the Team Lead.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

As an inclusive employer, we value diversity and are proud to be a Stonewall 100 Top Employer. Whatever your background or individual needs, at Berkshire Healthcare you’ll be supported by friendly and professional managers to succeed.

**These are the values that we live by at Berkshire Healthcare**:

- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

**Benefits of working for us include**:

- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell leave.
- Generous NHS pension scheme - 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- ‘Cycle to Work’ and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality.
- Generous maternity, paternity and adoption leave and access to our three staff nurseries.

**The 4 “must haves” for this role**:
1. Line management experience
2. To have all-round knowledge of administration and have good IT skills to enter data and to navigate around various systems-Word/Excel/Outlook/ Microsoft Teams.
3. Experience of working in an office with customer care functions and duties. 
4. Ability to use a practical problem-solving approach in everyday situations. 

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.