Underwriting Operations Specialist
6 days ago
**About CFC**
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most criticalbusiness risks.
**Role definition**
You will be part of CFC’s operations team, a team that is a cornerstone in driving change and scaling the business in line with our ambitious growth trajectory. The underwriting operations team focuses on driving efficiencies and best practices throughoutour underwriting processes, challenges how we operate today and works at setting up CFC for additional growth. The team also manages external vendor relationships, our underwriting support function and much more.
You will be taking the lead on creating and managing a knowledge hub for underwriting staff. You will also lead other substantial projects such as reviewing how we create and maintain underwriting guides across teams, setting and ensuring various standards,exploring initiatives around cross selling and more. This role will play a big part in improving the underwriting operations of the business. We’d love your ideas on how you think we can make CFC operationally better
While you work on assigned projects, you will also be expected to take on new projects or challenges as and when they arise. You will also be asked to represent underwriting interest in certain key meetings for various initiatives across the business.
**Key responsibilities & Accountabilities**
- Planning, defining, and management of company-wide initiatives and projects, such as an underwriting knowledge hub.
- Generating ideas and strategies for technology, people and process improvements; collaborating with relevant teams along the way.
- Presenting solutions to the Operations Manager and making joint decisions on the best strategies to advance projects to completion.
- Report writing and business case development to go to senior management for proposed strategies, including the use of cost/benefit models and the analysis of underwriting data to identify the benefits and track the value of proposed projects and initiatives.
- Working with underwriters to understand their challenges, generating solutions and working with various teams across the business to enact the solution.
- Working with the compliance and products teams to understand new requirements of underwriters, working with various teams to put new processes in place.
**Skills & Ability**
- Strong organisational skills;
- Ability to grasp new systems and processes quickly;
- Good command of the English language, both spoken and written;
- Good communications skills, courtesy and patience;
- Confident, energetic and assertive;
- Strong work ethic with a flexible attitude;
- Above all a team player
**Knowledge & Experience**
- Must have an underwriting background, or an operational/projects background with a good understanding of the end to end policy lifecycle.
- Ability to multi-task, managing several projects concurrently of varying sizes.
- Must be able to engage with multiple levels of management and stakeholders across different lines of underwriting, and support functions.
- Solid business and technical acumen.
- Excellent stakeholder management skills.
- Excellent influencing and negotiation skills.
- Ability to develop business cases with strong presentation skills.
**Education & qualifications**
- Educated to degree level preferred but not essential
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