Contact Centre Agent

**Contact Centre Agent**

**Job Title: Customer Service Agent**

**Clients**: TBC

**Salary**:£20,800

**Location**:Comdata Group UK, Ringwood

**Working Location**: Hybrid

**Hours**:40 hours per week

**Main Purpose of Role**

Comdata Group UK is pleased to offer this opportunity working on behalf of a national brand to provide exceptional customer service across multi channels.

As a **Contact Centre Agent**, you are in the best position to support our customers to achieve the best from our products, providing support information and assistance across a number of different communication channels. We value you as an individual and want you to realize your aspirations. You have a voice and your opinion counts. We give you the challenge and support you need and you are able to shape your own career according to your strengths, skills and personality. Working with us enhances your professional development at all stages of your career. Few firms offer the same breadth and quality of work, responsibility and experience. We recognize and reward your high performance and you have the opportunity to excel, progress and share in our success. We are clear on what we expect from you and what you can expect in return.

The primary mission of the Customer Service Agent is to handle all incoming customer calls in line with our quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and brands products. Exceeding the customer’s service expectations while converting phone calls into reservations.

Our **Contact Centre Agent **are true ambassadors for the company, with a passion for what they do. You will be a key member in supporting customers to achieve the best of our product.

**Skills Requirements**
- Breathe great Customer Service and understand how important it is to put the Customer at the heart of our business and interactions.
- Strong Sales Skills, persuasive, “selling” (rather than “telling”)
- Being an excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are

Customers are kept informed and help navigate them on their journey with us.
- Highly Customer Service Oriented with adherence to established guidelines and procedures
- Have a passion for helping others and an ability to persuade and communicate with people on different levels.
- A logical approach to resolving issues.
- Ability to work in a Fast-paced environment
- Significant experience of working with Customers, either face to face or remotely / phone.
- Proficient in computer technology and systems
- Excellent grammar and spelling
- Able to positively influence others
- Great team player with strong interpersonal and communication skills
- Excellent attention to detail

**Who are Comdata Group?**

COMDATA GROUP UK

8 Harbour Exchange Square, London, E14 9HF

**Skill Detail Responsibilities Current Work being performed**
- Accuracy and Attention to **Handle Incoming, outgoing**:

- Handling customer contacts detail calls.
- Excellent Computer
- Customer support in regard to

Quick learner and ability to work
*
- Customer service queries pre service and post service under pressure issues.
- Team Player and refunds additional charges
- Effective Communication,
- Collection tasks Handles alerts task daily. active listening skills
- Business and Customer **Carry out security checks and**

Orientation validation of New Customers
- Opening tickets in events of
- Analysis and Decision making system breakdown
- Planning and Organising
- Able to identify issues and take ownership until is resolved.
- Ability to work on initiative
- Professionalism and Resilience
- Highly Organised with the

Ability to Prioritise,
Accountability

COMDATA GROUP UK

8 Harbour Exchange Square, London, E14 9HF

**Why work for us?**
- Comdata working culture of fun and sociable team environment
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Nuffield
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £400 +
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Cycle to work scheme

**Operational Days and Hours**

With given notice, Comdata reserves the right to change your working hours.

Comdata operational hours are 8am - 8pm Monday to Sunday, this role will be on a rota bases covering 40 hours per week.

**Systems & Training**

Full training will be given by Comdata and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.

**Opportunity for Growth**

Across the campaign