Bank Receptionist

We are looking for someone to join our team of Bank Receptionists to fulfil reception and administrative tasks required to support the smooth running of our Urgent Treatment Centre.

The bank role provides you to work flexibly, working adhoc Monday - Friday 6-8pm, and occasional weekends and Bank holidays shifts 8am - 2pm or 2pm-8pm dependent on rota gaps

While the role is based in Selby, Harrogate & District NHS Foundation Trust deliver the service and therefore there is occasional training based in Harrogate.
- To provide a professional and efficient reception service, acting as first point of contact for enquires
- Booking patients in on arrival
- Escalating concerns to the Shift lead
- Communicating with patients regarding waiting times to help manage patient expectations.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
- Provide a professional, efficient reception service, acting as first point of contact for enquires and patient registration.
- Registering patients. ensuring all required data is accurately recorded when available
- Maintain confidentially of all medical records in compliance with current Data Protection legislation

For further information please see the Job Description attached.