Receptionist, Telephonist, Administrator

**JORDANS SOLICITORS**

**RECEPTIONIST, TELEPHONIST, ADMINISTRATOR**

**Selby**

The role of receptionist, telephonist, administrator offers a mixture of home and office working.

**Role responsibilities when working from home**:

- Whilst working from home your sole task will be to answer and process our incoming calls, taking accurate and clear messages, passing on to the relevant person in line with our service level agreements.

**Role responsibilities when working in the office**:

- Meeting and greeting clients
- New business development
- General administrative tasks, filing, photocopying, scanning, and organising paperwork.
- Managing a variety of queries from drop in clients.
- Typing letters and other legal documents
- Opening and closing files
- Providing support to other Fee Earners when necessary.

**Essential competencies and skills**:

- Excellent client care skills;
- Flexible, committed and with an ability to prioritise and organise work effectively;
- Professional, punctual, confident and self-motivated;
- Exceptional communication skills both oral and written;
- Ability to use initiative;
- Ability to work under pressure;
- A positive and proactive attitude;
- An ability to operate autonomously and/or with minimum supervision;
- Drive and enthusiasm;
- A willingness to learn;
- Strong attention to detail with a methodical and logical approach;
- Common sense;
- Experience and ability to use a telephone / switchboard
- IT literate - we operate a paper-lite system as part of our target to reduce our impact on the environment ;
- Knowledge of case management systems

Preferably you will have at least one year legal receptionist / telephonist experience or equivalent receptionist / telephonist experience in a professional services industry. It is essential that you have customer service and client handling experience.

**About Jordans Solicitors**

We are a forward-thinking firm of Solicitors committed to a diverse working environment and a longstanding flexible approach to home / office working. We opened over 70 years ago and serve both the business community and private individuals across a broad range of specialisms.

We hold the Lexcel Quality Mark and our employees are members of quality schemes in their specialist area such as the Association of Personal Injury Lawyers and the Association of Child Abuse Lawyers.

We are a firm with a clear set of core values which run throughout our business that will ensure you are able to:
**C**reate - your own opportunities and develop your career;
**C**ommunity -Our internal and external communities are fundamental to our success - they are why we do what we do. Take all opportunities be genuinely involved in all communities we work in; always ensuring our actions make a positive difference. Be the local “go to” firm

**R**espect - Respect our clients, each other and all we come across in our work. Respect all opinions all views and strive to win that respect with our own excellence. Show empathy, compassion, integrity and professionalism in all our dealings.

**E**volve - Recognise and embrace the need to evolve and adapt. Be positive about challenges and change. Be flexible in our approach. Be comfortable and empowered to question the norm;
**A**pproachable - Communicate in a way that is accessible to all. Be grateful to have the opportunity to give our considered advice whenever required. Understand how we give our clients excellent legal advice is as important as the advice itself;
**T**eamwork -Collaborate with your colleagues, your clients and partner organisations. Break down rather than create barriers and always explore the wider opportunities. Share resources and ideas, failures and victories. Constantly seek to learn from each other;
**E**ndeavour -Work passionately and diligently to achieve the goals of our clients and our partner organisations and thus ultimately our own goals.

**What we will offer you**
- Generous holidays 26 days rising to 31 days plus statutory bank holidays, pro-rata hours
- Discretionary bonus scheme
- Employee healthcare plan - dentist, optician etc, contributory
- Hybrid work patterns
- Star fund
- Life insurance
- Pension scheme

**Salary**: Real Living Wage - £12.00 per hour

**Job Types**: Full-time, Part-time

Expected hours: 28 - 35 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Reception: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: Hybrid remote in Selby, YO8 4EA