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Customer Service Representative

3 weeks ago


Kings Hill, United Kingdom Charities Aid Foundation Full time

**Customer Service Representative (EP757)**:
Download Job Description [PDF]

**Job title: Customer Service Representative**

**Contract: Fixed -Term Contract (Up to 12mths)**

**Reference: EP757**

**Based in: Hybrid working, Kings Hill base**

**Department: Customer Service - Private Clients and Corporate**

**Hours: 35 hour per week**

**Grade: B**

**Salary: £21,930 per annum**

We have an opportunity for you to join our team as our **Customer Service Representative** for the **Charities Aid Foundation (CAF**). You will be an integral part of the team who look after our Private Client and Corporate Customers using your excellent customer service skills to help them make charitable donations. Our office is based in **Kings Hil**l**, Kent where you will initially be based full time for training and you will be **based part of your time in the office and part of your time working from home.**

You will join us on a **fixed-term** basis working **Monday to Friday, 35 hours a week**. Working hours are **9am to 5pm** with an hour for lunch but flexibility is available.

At CAF you will be joining a workforce who are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people focused, driven by innovation and together, we are building a great and safe great place to work.

**In return for joining as our Customer Service Representative you will receive**:

- Salary £21,930
- 30 days holiday plus bank holidays
- Excellent - on-going training programme
- Excellent pension scheme
- Private Health care cover
- Life assurance
- On-going learning and development
- Annual flu vaccination
- Employee Assistance programme to support your health and wellbeing
- CAF volunteering day

**As our Customer Service **Representative your key responsibilities will include**:

- Creating excellent relationships with customer
- Processing donation requests
- Answering enquiries
- Providing excellent customer service to existing and new customers

**Skills required of our Customer Service **Representative**:

- Customer service experience (perhaps you have worked in a customer contact centre before or a customer facing role and are looking for a new opportunity or you have finished education and are looking for your first role).
- Excellent verbal and written skills
- Good team player
- Able to work well under pressure

Job Reference: EP757