Customer Resolutions Advisor

2 weeks ago

Dundee, United Kingdom Huntress Full time

Do you have customer service experience? Are you looking for a new challenge? Can you start work immediately? If so then we would love to hear from you

Working on site at a distribution depot in Dundee, you will become a key member of the customer service team and you will be responsible for:

- Conducting investigations into queries and complaints to reach a resolution.
- Adhering to company compliance and escalating any discrepancies.
- Inputting and updating Data.
- Actively managing a queue of queries ranging from clients to customers.
- Prioritising workload, ensuring a timely response to all customer queries via the central system.

You must:

- Be fluent in written and spoken English
- Be comfortable with Microsoft Excel
- Be adaptable to change and new systems
- Have experience in a Customer Service setting (office-based, retail, hospitality)
- Have access to the internet at home should hybrid working be required.

In return our client offers:

- An hourly rate of £9.50ph
- Full time working hours (39 hours a week) between the hours of 8am and 6pm.
- Ongoing temporary work.
- A safe working environment

If you feel you have the right skills for this role please apply

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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