Customer Experience Advisor

6 days ago

Dundee, United Kingdom Direct Soccer Limited Full time

**Who We Are**

We are the UK’s leading specialists in custom football teamwear, providing grassroots teams with the fastest fulfilment in the industry. Partnering with top brands like Nike, adidas, Mitre, and Joma, we’ve built a reputation for reliability, speed, and quality.

As a fast-growing SME, we embrace bold ideas and innovation, always looking for smarter, more efficient ways to improve. We believe in simplicity, making it easy for teams to get the custom teamwear they need, when they need it. Our business is built on trust, within our team, with our suppliers, and with the customers who rely on us.

Our culture is down-to-earth and hard-working. We value people who take initiative, work collaboratively, and bring fresh ideas. It’s a place where you’ll be challenged, supported, and given real opportunities to develop your skills.

We’re looking for a confident and proactive Customer Service Advisor to be the friendly, knowledgeable first point of contact for our customers. Whether it’s helping clubs with their orders or supporting individual customers with product queries, you’ll play a key role in ensuring every interaction is smooth, efficient, and supportive.

You’ll also work closely with other areas of our Customer Experience department, including Club Shops, Website Management, Purchasing, and Accounts, gaining insight into the full customer journey and contributing to wider team projects.

**What You’ll Do**:

- Take full ownership of each customer journey, from first contact to resolution, ensuring accurate and timely resolutions.
- Manage high volumes of communication while maintaining consistency and attention to detail.
- Accurately log customer interactions and outcomes using our CRM and ERP systems.
- Collaborate with colleagues throughout the business to achieve team goals.
- Contribute to wider Customer Experience projects and continuous improvement initiatives.

**Who We’re Looking For**:

- Self-driven, motivated, and eager to learn in a fast-moving e-commerce environment.
- A clear and confident communicator with excellent written and verbal skills.
- A natural problem-solver who can think independently and take initiative.
- Highly organised with strong administrative skills, able to multitask across systems effectively while working quickly and accurately.
- Someone who thrives in busy environments and gets things done.
- Commercially aware with a strong sense of ownership and planning ability.
- Previous experience in an e-commerce customer service role is preferred.

**Benefits of Being a Direct Soccer Team Member**
- Competitive salary
- Workplace pension
- Opportunities for career progression

**Job Types**: Full-time, Permanent

Pay: From £24,063.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Store discount

Work Location: In person

  • Automotive Service Advisor

    1 week ago

    Dundee, United Kingdom Arnold Clark. Careers Full time

    A leading automotive service provider in Dundee is seeking a Service Advisor to enhance customer service for vehicle repairs. You will be responsible for creating a positive experience for all service customers while efficiently handling their requirements. The ideal candidate should have prior experience in customer service and possess strong communication...

  • Customer Advisor

    2 days ago

    Dundee, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    8 hours ago

    Dundee, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    2 weeks ago

    Dundee, United Kingdom B&Q Full time

    **Customer Advisor** **Part T**ime - 20 hours per week** **Permanent Contract** **Shifts available Saturday & Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.71 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need...

  • Customer Service Advisor

    2 days ago

    Dundee, United Kingdom Direct Soccer Limited Full time

    **Customer Service Advisor** **Location**: Dundee, UK (On-site) | **Salary**: Competitive | **Type**: Permanent, Full Time **Who We Are** We are the UK’s leading specialists in custom football teamwear, providing grassroots teams with the fastest fulfilment in the industry. Partnering with top brands like Nike, adidas, Mitre, and Joma, we’ve built a...

  • Customer Service Advisor

    1 week ago

    Dundee, United Kingdom Struan Motors Ltd (Dundee) Full time

    Our Dundee branch is currently recruiting for a Service Advisor to join our busy team. **About Us** Struans are a successful local family company who have been established over 40 years with franchises in Perth and Dundee representing Toyota, Peugeot, Mazda and Adria motorhomes, with that success been a result of providing great personal service. Our...

  • Christmas Customer Advisor

    2 weeks ago

    Dundee, United Kingdom Boots Full time

    Summary Job Reference: - 218207BR Dundee, Kingsway West Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Dundee, Kingsway West Retail Park store. Shift patterns may appear below Available shift patterns: 9:00am-13:00pm 10:00am-14:00pm 11:00am-15:00pm 12:00pm-16:00pm **Christmas Customer Advisor** Joining us as a...

  • Christmas Customer Advisor

    2 weeks ago

    Dundee, United Kingdom Boots Full time

    **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. Whilst this is a temporary contract, there could be the potential for a permanent role later...

  • Customer Service Advisor Housing

    1 week ago

    Dundee, United Kingdom Hillcrest Full time

    **Salary** £28,613 - £29,147 per annum plus benefits **Contractual hours** 35.25 **Basis** Full Time **Region** Dundee **Package** Permanent **Job category/type** Customer Service **Date posted** 14/07/2025 **Job reference** REQ000043 **Hillcrest Homes is recruiting for a Customer Service Advisor Housing** Hillcrest Homes has an exciting...

  • Christmas Customer Advisor

    1 week ago

    Dundee, United Kingdom Boots Full time

    Job Reference: 191963BR Dundee, High Street Fixed Term Full-time We are now recruiting Christmas Customer Advisors for our Dundee High Street store. The exact shift patterns will be discussed at interview **Need to know** We are now recruiting Christmas Customer Advisors for our Dundee High Street store. The exact shift patterns will be discussed at...