Technical Operations Engineer

7 days ago

Ipswich, United Kingdom Pure Resourcing Solutions Full time

We are delighted to be partnering with one of the fastest growing and most exciting businesses to work for in East Anglia and Europe. We are looking for 2 IT professionals with experience working on a service desk or in a Technical Operations Centre environment.
The departmental goal is to ensure our cloud service and clients’ systems and devices operate as efficiently and reliably as possible, meeting or exceeding our contractual obligations to deliver outstanding customer service ensuring high customer satisfactionand customer retention.
**What is the job?**:

- Provision of 1st & 2nd line support to diagnose and rectify client data, systems and network faults (ie routing, LAN switching, basic firewall security, IPT, WAN, SIP, mobile, Azure, Hosted Networks.)
- Pro-active management of alerts generated by management/monitoring systems - instigating diagnostics, escalating to appropriate 3rd party and managing through to closure.
- Liaison with all relevant 3rd party Suppliers
- To ensure that requests for technical support, troubleshooting and fault diagnosis are serviced in a timely manner and, where applicable, within agreed service level time scales.
- To ensure that all on-going actions and the current status of problems are fully documented in the CRM System
- Assist in coordinating operations and engineering teams in order to identify errors and anomalies

**What do you need?**:

- Understanding of basic network protocols (TCP/IP, HTTP, FTP etc.)
- Acts as a source of technical expertise to others
- Experience with Unix/Windows/Linux operating systems
- Highly organised with consistently strong attention to detail
- Excellent Communication Skills

This position is based onsite in Suffolk with shift patterns that are 4 days on/4 days off, 4 nights on/4 days off working 12 hour shifts.
If this is of interest and you would like to work within an exciting business offering excellent benefits then please reach out to Ryan at Pure to discuss further.

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