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Customer Operations Manager
2 weeks ago
**Customer Operations Manager**
**£30k - £35k, plus bonuses and benefits.**
Are you looking to build a career within a thriving, dynamic and digital savvy company?
Glow Green is a green energy technology company who supply solar panels, battery storage, boilers, air conditioning and electric vehicle charging.
**Customer Operations Manager Responsibilities**
- Build an empowered, motivated and passionate team, rewarding customer focused behaviours, managing performance and driving a culture of ownership and continuous improvement;
- Deploy proven and recognised management tools and techniques to establish and maintain a high performing team;
- Oversee the day-to-day operational management of the team, ensuring customer installations are completed in a timely manner and customers receive an excellent customer journey;
- Become an expert in our products and develop technical knowledge through working in conjunction with Engineers and Electricians in order to support the daily operation of the team;
- Identify and address operational problems and seek new opportunities for the company;
- Maintain accurate tracking and reporting of all incomplete installations;
- Supporting company growth in terms of profitability and efficiencies;
- Support the Installations Manager with daily tasks and the strategic development of the team;
- Take ownership of customer journeys and see problems through to resolution, including complaint investigation and resolution;
- Review business data to seek out trends and opportunities.
**Skills & Experience Required**
- At least 2 years experience of managing a team responsible for installing products at customers properties;
- Previous experience as an Operations Manager, Installations Manager or equivalent;
- At least 2 years experience in managing a team responsible for providing customer service;
- Proven ability to oversee and coordinate the work of a multi-skilled team ensuring focus is maintained on the key priorities;
- Management qualification or equivalent experience;
- Evidence of using proven management and leadership tools and techniques;
- Demonstrable experience in delivering a set of team objectives and performance requirements;
- Proven problem solver with good analytical skills;
- Ability to learn technical aspects relating to our products and provide support to the team.
**Benefits of working at Glow Green**
- £30k to £35k p/a depending on experience;
- 25 Days annual leave plus Bank Holidays;
- Excellent progression opportunities across the business as we continue to expand;
- Performance related pay reviews;
- Company sick pay;
- Company pension scheme;
- Employee of the month scheme with additional holiday and prizes;
- Employee referral bonus scheme of up to £1k per successful referral;
- Staff perks such eye care vouchers, paid nights out, lunches, daily fresh fruit, confectionery and drinks.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Do you live in Bournemouth or surrounding area's?
**Experience**:
- customer service team management: 2 years (required)
- operations, installations or equivalent: 1 year (required)
- operational team management: 2 years (required)
Work Location: One location
