Reception

8 hours ago

Edinburgh, United Kingdom Search Consultancy Full time

The reception team are an integral part of the Front of House service, this team and individuals within are responsible for the efficient and effective running of the client floors, reservations and Property & Workplace helpdesk.

This role is Monday to Friday completing 35 hours per week. A daily shift of 8 hours including a 1 hour unpaid break will be completed between the hours of 08:00 - 18:00.

MAIN DUTIES AND RESPONSIBILITIES
- Be part of an engaged team working collaboratively to support our clients and their needs
- Offering an exceptional service to clients and visitors
- Be supportive, become the point of contact for day-day coordination for all client requirements
- Accountability for the client floor and areas, follow up on tentative bookings which may be in the system and ensure that GMRM matches the daily activity
- Complete video conference bookings with exact detail and accuracy. Where required escalate AV issues to the Front of House Technical Team to ensure client meetings are not impacted
- Be bold; use initiative and take ownership to, resolve and accommodate any ad-hoc challenges or special requests in a calm and professional manner. Where resolutions cannot be implemented escalate to the appropriate line manager
- Be exceptional by ensuring all events are actioned as requested, be professional in your approach to all situations. Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion.
- Embrace the company values to help build strong working relationships with colleagues, clients and users of our services
- To attend company briefings, team meetings and training sessions as and when required
- Excellent understanding and knowledge of the client journey,
- Follow all operational, HR, health & safety and environmental policies and procedures
- Actively collaborate with the catering co-ordinator to develop a comprehensive understanding of their requirement, so that bookings can be completed accurately
- Takes ownership to follow up on tentative bookings on a weekly basis to ensure there are no tentative or duplicate bookings in the system
- Assist any ad-hoc challenges in a calm and effective manner and where appropriate escalate to the line manager
- Receiving, Logging, Solving and Escalating helpdesk request and tickets
- Be attentive and provide support to users via helpdesk system, phone and walk ups
- Liaise with 3rd party suppliers and engineers to ensure SLA's are met
- Carry out other reasonable administration duties

ABOUT YOU
- Able to prioritise effectively and process multiple tasks, working to sometimes conflicting timescales in a fast-paced and challenging environment
- Highly organised approach with good administrative skills
- Be open to change, welcome and adopt new ideas and process
- You need to be an energetic and enthusiastic team member, who has the skills and knowledge to be able to work flexibly and autonomously within our fast moving and changing environment
- Be supportive to all whilst building trust and rapport and actively collaborates with other business and supplier groups

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