Reception Supervisor

We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel, offering personalised service to our guests.

**Who we are looking for**:
As Reception Supervisor, you will support the Reception Manager in the daily operation, leading the guest relations team and ensuring guest expectations are delivered and exceeded at all times.

You'll be highly motivated and have a creative personality, an abundance of positivity and give a warm welcome to every guest. You’ll have impeccable personal presentation standards, be team orientated, and have excellent communication skills as you’ll be working closely with other departments in the hotel.

Previous reception experience is essential, and your background has been working within a quality 4 or 5 star FOH environment.

**Some of the main duties**:

- Being an active member of the reception team, you will welcome all guests and give them a unique check-in and check-out experience
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay.
- Provide hotel Duty Management cover, be the first point of contact in the event of an emergency situation or where any guest concerns are raised
- Provide proactive support, ensuring our brand standards and creative energy is shown to colleagues and guests at all times
- Assisting the Reception Manager with training and development, acting as a coach to develop ad inspire the team
- Being a true local hero, providing concierge information about Edinburgh and beyond.
- Resolve guest concerns in a positive, creative and timely manner
- Ensure team members are carrying out their roles to the best of their ability
- Ensure that guest documentation and information is available and up-to-date
- Ensure that information is passed on to other departments as necessary and to the other members of the department
- Flexibility is a must as you will be required to cover shifts over the weekends/nights/public holidays

If it sounds like you and you are passionate about providing outstanding customer service to guests are determined, hardworking we would like to hear from you.

**What’s in it for you**:
**Instant Benefits**:
Meal on duty

Uniform provided

Working with friendly faces on a daily basis

Once you have completed your prohibition period, you are eligible for our **enhanced benefits**:

- Enjoy a guest experience of an overnight stay at Market Street hotel for you and a friend.
- 25% off of all Glendola Leisure venues
- Friend & Family Discount available
- We want to see your name in lights - an extra treat every time your names is positively mentioned on review websites
- Enjoy a complimentary Carlton Hotel Collection stay annually
- Design Hotels employee rate

**About Market Street hotel**:
Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today’s intrepid traveller.

A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh’s beating heart.

**Salary**: £12.00-£12.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person