Business Support Centre Mi Analyst
2 weeks ago
**Introduction** Our client, a wholly-owned subsidiary, operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised. Our client employs 3,800 local staff, including over 1,400 doctors,nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations across England, Scotland and Wales, OIur client is one of the largest providers of employment, health and disability support programmes in the country.
**Job Summary** As an MI Analyst, you provide robust management information, insight and analysis, identifying opportunities for performance optimisation and risk mitigation, contributing to the delivery of Customer Service and business wide targets, objectives and goals.
- Developing, providing and monitoring data and information reporting requirements across all multiple disciplines and channels across the BSC.
- Providing effective and proactive trend analysis of MI and data, recommending opportunities to drive high performance and deliver strategic goals and objectives.
Identifying and delivering continuous improvements to MI and insight, optimising automation and simplification across Customer Services and driving fit for purpose MI and insight now and in the future.
**Essential Job Duties** 1. Excellent working knowledge of technologies and reporting systems and methodologies
2. Experience of translating complex and multiple data sources into meaningful MI and Insights
3. Ability to use data and insight to challenge and influence business decisions
4. Excellent stakeholder and relationship management at multiple levels
5. Experience of Microsoft Office, Excel, Access, SQL
6. Ability to translate complex information and present to a wide range of users
7. High attention to detail
8. Experience of working in a customer centric and fast paced environment
9. Ability to develop efficient systems and processes
10. Is delivery and solution focussed
11. Excellent communication, inter-personal and reporting skills
12.Highly numerate
**Education and Experience Requirements** 1. The ability to work within a team with supervisory experience in supporting team colleagues
2. High level of accuracy and attention to detail matched by excellent IT skills
3. A passion for customers
4. Excellent verbal and written communication skills
5. An open, enthusiastic and positive approach
6. Logical problem solver with attention to detail
7. Good questioning and listening skills
8. Flexibility to support the business
9. Able to work efficiently in a pressurised environment
10.Take ownership for the completion of mandatory learning and personal development
11.Knowledge of performance evaluation and customer service metrics
12.Experience of identifying and delivering positive change and business efficiencies
Where reasonable, our client will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
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