Carers Centre Administrator

**Carers Centre Administrator**

**Salary**:Band 5, £24,362 to £26,073 p.a.

**37 hours per week**

**Portsmouth City Council**

At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 8,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to multi-million-pound projects, our residents are at the heart of everything we do.

**The Service**

Part of Adult Social Care the Carers Service provides support to carers who look after someone in an unpaid capacity where that person could not cope without the support. We provide support in a way that they chose whether that is helping them get a break, information and advice, emotional support, emergency planning etc.

**Your New Role**

Based at the Carers Centre in Southsea this role will provide administrative and general support to the team and carers. You will support the smooth running of the Carers Centre, liaising with contractors, ensuring health and safety process are kept up to date, monitoring rooms and ensuring rooms are ready for meetings when required. When meetings take place you will support the running of these including booking and minute taking. You will undertake reception duties including triage calls and assisting visitors so speak to the right person as well as providing simple information and advice to carers. You will also support around the administration related to the carers assessment process using the client record system and gaining feedback from their experience of using the service. In addition, you will carry out general administration tasks including the processing of payments and managing and updating websites and social media channels.

**What you'll need to succeed**

With a friendly and professional approach, you will have excellent literacy, numeracy and IT skills. You will need excellent organisational skills and a flexible approach with the ability to use your initiative. You will have an assertive and resilient manner when engaging with difficult and challenging situations but be able to deal with the demands of carers and professionals whist be able to listen without making assumptions or judgements. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

**_Please view the full details of the role _**_here _**

**What you'll get in return**

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

- Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
- A fantastic pension which allows you the opportunity to pay in more for that greater return.
- Flexible working hours.
- Access to a wide range of training and development opportunities including apprenticeships.
- Extensive wellbeing support through the Employee Assistance Programme
- Discount on travel, travel loans and the bike loan scheme
- Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.

**Application process**:
Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. This is important or you are likely not to be shortlisted. Please read alongside the 'How to apply' information on the careers page. **Please do not just submit a CV.**

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

**A commitment to our values**

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.