National Accounts Coordinator

**Where Performance Meets Purpose**

**Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.**

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

**Acushnet Europe Limited, the home of Titleist and FootJoy, is based in St Ives, Cambridgeshire, and employs over 400 people. As the global leader in the design, development, manufacture, and distribution of performance-driven golf products, we are renowned for our commitment to quality and innovation.**

With a rich history deeply embedded in the game of golf, Acushnet has consistently elevated the golfer’s experience through superior product performance, cutting-edge technology, and exceptional service.

Our Customer Service Department serves as the central pillar of our business, delivering expert and professional support to both our key accounts and consumers throughout the UK and Ireland

We are thrilled to announce an exciting career opportunity**:National Accounts Coordinator,**a role that will embody our credo “Autograph your work with excellence”.

Reporting into the National Accounts Lead, you will be responsible for maintaining our reputation for excellence by fostering strong internal and external relationships with our golf enthusiasts, members, and partners serving as the conduit between our export processes and the distribution centre. You will be responsible for a variety of tasks including the following.
- Processing sales orders received via various channels with precision from order acknowledgement to despatch and invoicing.
- Address both internal and external customer concerns/escalation with empathy and professionalism,
- Providing exceptional customer service, responding to inquiries with understanding, and proactive solutions.
- Ensure compliance with customs regulations staying updated on policies and industry standards
- Provide administrative support to our external sales teams and regional account managers
- Running the necessary reports on the order book
- Work with colleagues around the business as required to help drive continuous improvements for our customers.
- Prepare and process all required shipping documentation

Excellent communication skills are essential for this role, with a proactive approach and strong attention to detail with a high volume of customer service. You will also be focussed, have the ability to cope under pressure, ensure all work is completed in a timely and accurate manner as well as help drive continuous improvement.

Experience or an interest in Golf would be advantageous however not essential.

**And finally**:
We offer fantastic benefits, including a free on-site gym for all employees, table tennis for a quick refresh, and a convenient on-site restaurant. Our commitment to well-being is reflected in our wellness incentives, recognition programs, and exclusive employee discounts. With 25 days of holiday, you'll have plenty of time to relax and recharge.

Interested? We’d love to hear from you. Please upload your CV along with a covering letter to our careers site, and don’t forget to include your current salary details.
- Please do let us know if you would like us to make any adjustments to our interview process according to your needs. _

**Our Commitment to You**

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday—because we believe in the importance of balance and time to recharge.

Your well-being matters to us. That’s why we provide wellness programs and resources to support your physical and mental health. You'll also have free access to our onsite gym and enjoy fresh, affordable meals in our subsidised restaurant.

Plan for your future with a salary sacrifice pension scheme, along with access to employee assistance programs and financial planning resources to guide you through life’s challenges. Your growth is a priority, with access to training programs, tuition reimbursement, and continuous learning opportunities designed to help you reach your goals. In addition, enjoy employee discounts, wellness incentives, and recognition programs that celebrate your contributions.

**Ready to Make an Impact?**

Join us at Acushnet Europe and be part of a team that values excellence and innovation.

If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.

**Important Links**
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