Transport Administrator

3 days ago

Bellshill, United Kingdom O'Toole Transport Full time

**Job Overview**:
**Key Responsibilities**:
**Tracking & Monitoring**:

- **Track Trucks**: Monitor the real-time location and progress of trucks using the tracking system to ensure deliveries are on schedule.
- **Update Delays**: Notify transport planners and customers immediately of any delays, issues, or deviations from the planned route or delivery schedule

**Customer Communication**:

- **Provide ETAs**: Communicate accurate and up-to-date Estimated Time of Arrivals (ETAs) to customers to ensure they are informed of delivery progress.
- **Send PODs**: After each delivery, ensure the Proof of Delivery (POD) documents are sent to customers promptly.
- **Temperature Reports**: For temperature-sensitive deliveries, send the required temperature reports to customers, ensuring compliance with standards.

**Transport Management System (TMS)**:

- **Live Updates**: Ensure that all relevant information (such as truck locations, delivery status, delays, etc.) is updated live in the Transport Management System.
- **Document Management**: Maintain accurate records of deliveries, delays, and customer communications in the TMS for future reference and reporting.

**Administrative Support**:

- **Data Entry**: Enter data accurately into systems, including delivery logs, PODs, and temperature monitoring records.
- **Documentation**: Assist with managing and filing delivery documentation, including invoices, PODs, and other relevant transport paperwork.

**Ad-hoc Duties**:

- **Other Transport Support**: Assist with other administrative and operational tasks as required by the Transport Manager or transport team, including scheduling and coordination of deliveries.
- Manage incoming phone calls with professionalism and courtesy, demonstrating excellent phone etiquette.
- **Problem-Solving**: Proactively address and resolve any operational issues that may arise during the transport process.

**Skills and Qualifications**:

- **Strong Organizational Skills**: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- **Excellent Communication**: Strong verbal and written communication skills to provide clear updates to customers and internal teams.
- **Attention to Detail**: Accuracy in tracking deliveries, entering data, and managing customer communications is essential.
- **Experience with Transport Management Systems (TMS)**: Familiarity with TMS software or similar platforms is preferred.
- **Customer-Focused**: Professional and proactive when dealing with customer queries and concerns.
- **Proficient in Microsoft Office Suite**: Competency in Excel, Word, and Outlook to manage administrative tasks.

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Canteen
- Company events
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 29/11/2024
Expected start date: 09/12/2024

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