IT Team Manager

2 weeks ago

London, United Kingdom Content+Cloud Full time

**IT Team Manager**
The On-site Team Manager role is to join the On-site team based at a client site at Dorset Innovation Park, Winfrith. This demands that the On-site Team Manager needs to be a strong communicator, knowledgeable, pragmatic, creative, approachable, diligent, technicaland analytical.
The On-site Team manager must prioritise a demanding workload effectively amongst On-site engineers and ensure that quality and standards are of the highest level. In addition, the On-site team Manager needs to collaborate with the entire Client success andDelivery support function with positive communication and sharing of knowledge and information. Support the Service Operations in the development and implementation of IT infrastructure strategy, architecture, and processes

**Responsibilities**:

- Manage a small team of engineers (5+)
- Manage and oversee the delivery of service desk and desk side support services
- Ensure defined daily, weekly and month defied tasks are carried out (Backups, patching, anti-virus etc)
- Ensure service improvements are identified and feed into the continuous service improvement framework
- Complete daily and monthly service reporting as agreed with the Service Operations Manager
- Build and retain relationships with key business stakeholders
- Maintain agreed customer satisfaction levels (CSAT)
- Ensure documentation is regularly review and updated and company polices are adhered to & developed as part of the service
- Attend weekly change and problem management meetings
- Lead of Major Incidents ensuring clear actions are captured followed through and the business is kept updated
- Manage installations, upgrades and configurations of hardware and software
- Resolve infrastructure issues escalated by specialist technicians
- Maintain on-call rota
- A self-start requiring no supervision.
- Recording and managing absence and lateness accurately ensuring this is within HR policy and guidelines.
- Ensure sure internal knowledgebase and assets are being updated and utilised by engineers.
- Mentor the team and drive technical development working with individual line managers.
- Provide prompt and accurate feedback to clients and senior management.
- Provide Team statistics and reporting.
- Maintain a professional relationship with clients and peers, to utilise excellent customer service skills and exceed customers’ expectations

All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan.
**About Us**:
Content + Cloud is a leading technology and managed services provider, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countriesacross the world. The award-winning company provides a range of services including 24/7 support, cloud services, cyber, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.
**Location**: London
**Contract Type**: Permanent
**Hours**: Full Time
**Salary**: Competitive

**Benefits**: Competitive
You may also have experience in the following: IT Manager, Change Management, IT Security, Networking, Technical Support, Hardware Support, Software Support, Network Manager, IT Project Manager, IT Operations Manager, etc.
Ref: 107 001

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