Team Manager

2 weeks ago

London, United Kingdom Team Jobs - Commercial Full time

Team Manager - Customer Care Canary Wharf, London £30,000 per year 40 hours per week | Monday to Friday 8am-8pm, Saturday 10am-5pm Join a Global Leader in Customer Experience TeamJobs are recruiting for an experienced Team Manager to lead a passionate customer care team for one of the world's best-known FMCG brands. If you are a people-focused leader who thrives on motivating teams and delivering exceptional service, this is your chance to make an impact and grow within a global organisation that truly values its people. What You will Do Lead, coach and inspire a high-performing customer care team. Oversee day-to-day operations - including scheduling, performance reviews, and development plans. Monitor case management and ensure exceptional service delivery across multiple channels. Work closely with Quality, Training, and Operations teams to drive continuous improvement. Use data and insights to enhance performance and customer satisfaction. What We are Looking For Minimum 5 years' experience in customer service or contact centre management, ideally within FMCG. Strong understanding of complaints handling and compliance processes. Proficient with Salesforce Service Cloud. Excellent communication, coaching, and leadership skills. Organised, analytical, and passionate about delivering quality results. Why You Will Love Working Here A friendly, sociable, and supportive working culture. Clear deve...

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