Customer Relationship Trainee
6 days ago
We are hiring Customer Relationship Trainee
**Responsibilities**:
- Taking care of any incoming client inquiries and questions
- Providing suitable service and information to clients or sending them to another department
- Referring critical situations to management that they are unable to resolve.
- Customer complaints are resolved, and settlements are issued when needed.
- By entering and updating client information, you may maintain your Customer Relationship Management (CRM) database up to date.
- Providing quotes and confirming product availability
- Processing payment transactions
- Consistently adhering to a company's regulations and procedures when servicing consumers
- Build relationships with all business areas.
**Skills Requires**:
- Excellent track record in resolving customer expressions of dissatisfaction, balancing customer and company needs.
- Excellent communication skills, both verbal and written
- Excellent customer services skills
- Problem-solving skills with the ability to translate problems and find resolutions.
- Good IT and software skills, with Excel and databases
**Job Types**: Full-time, Part-time
**Salary**: £10.45-£12.00 per hour
Ability to commute/relocate:
- Harrow: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service (preferred)
Work Location: In person
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