Spa Receptionist

2 weeks ago

Totnes, United Kingdom Best Western The Dartmouth Hotel, Golf and Spa Full time

We are looking for an enthusiastic individual to join our team here at Best Western Dartmouth Hotel Golf and Spa, as a Spa Receptionist on a full time basis.

Spa Receptionists are members of The Dartmouth Spa team and are responsible for ensuring our customers and leisure members are consistently treated to an impeccable customer service experience; that the operations run smoothly, efficiently and profitably and that the Dartmouth Spa is a welcoming environment for all.

Flexibility is important; this position will require availability to work varied shifts including weekends, and evenings. This is a permanent position.

**Job description**
- As part of the Spa team, help to create an outstanding experience for the customer - ‘pampered to perfection’ - so that customers are greeted in a professional, friendly, and timely manner.
- Provide consistently high standards of customer service by greeting and assisting customers.
- Protect employees and customers by providing a safe and clean spa and leisure environment, including daily cleaning of pool area, changing rooms, gym, sauna & steam room.
- Deal with all membership enquiries, membership sales and renewals and take and administer bookings and payments where necessary.
- Provide spa tours to encourage membership sales.
- Ensure all complaints are dealt with promptly and efficiently and in confidence, referring them to the Health Club & Spa Manager or Duty Manager where appropriate.
- Liaise with other departments where necessary to ensure spa packages, bookings and functions run smoothly and exceed the customer expectations.
- Ensure adherence to all company policies, procedures and guidelines.
- Ensure consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day.
- Ensure adherence to daily reconciliation of the till (cashing up) procedures and transfer of cash to the safe and advise the Spa Manager and Accounts department of any shortfalls or issues.

WHAT’S INCLUDED?
- Salary £10.00 per hour
- Company Events
- Discounted or Free Food
- Free use of the Heath Club & Spa facilities
- On-site Parking

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

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