Public Support Service Coordinator

**Job Title: Public Support Service Coordinator**

**Contract Status: Permanent, full time**

**Salary:£26,186- £30,807**

**Location: One Westfield Avenue, Stratford London**

**We have a hybrid working approach which for most roles means a mix of office based and remote working**
- **Working life doesn't always have to be 'nine to five' and we support flexible working wherever possible. Please chat to our resourcing team about the flexibility we could offer for this role.**_

**About us**

Our vision is safe, effective and kind nursing and midwifery that improves everyone's health and wellbeing. As the professional regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to **regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigatewhen nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we **support** our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support peopleinvolved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to **influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We useour voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation

**About the role**

**About you**

Provide co-ordination to the Public Support Service, delivering a high quality and responsive service to patients, families, members of the public, other external stakeholders and NMC colleagues. To lead co-ordination and support activities, provide customerservice and contribute to the smooth operation of the team and department.

You'll assist with ensuring the NMC puts patients, families, carers and the public at the heart of the way we operate and the support we offer ensuring the highest quality of customer service. In collaboration with colleagues you will support people whoare involved in our cases to ensure they are protected, valued, cared for, respected and held as important partners throughout the fitness to practise process.

Skills and experience required

Proven administrative experience in a complex office environment.

Experience of dealing directly with patients, families and members of the public.

Experience of managing sensitive situations where people may be angry or upset.

Able to manage conflict and difficult situations.

Experience of working in a customer service environment.

Experience of using databases and systems.

Excellent communication with empathy and sensitivity, both written and oral.

Ability to manage a high workload with competing priorities.

Ability to produce accurate work with a high level of attention to detail.

Confident and active listener.

Strong numeracy skills with the ability to interpret data.

Collaborative approach to team working across the organisation.

Self-starter who is able to work with mínimal supervision.

Professional Regulation New Ways of Working

We are changing the way we do things. We are currently in the implementation stage of our new ways of working. This work will move us towards a process that supports better patient care by encouraging openness and learning.

We are putting people at the heart of our new ways of working. We understand for many people making a complaint to us, can be stressful and uncomfortable. That is why we are improving our current processes and providing information on the support that isavailable for patients, service users and families with our dedicated public support service.

Moving to our new ways of working will allow us to be a compassionate, fair and transparent regulator. We will aim to make the best decision, to enable better, safer care for people in the future at the earliest opportunity

**Why work for the NMC?**

Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To findout further information, please look at our benefits page.

**To apply**

For more information about the role please read the job description and the person specification.