Dermatology Booking Administrator

1 week ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Please see job description for full details. To understand current guidance, policies and procedures for the management of elective activity, ensuring these procedures are followed at all times. To book patients in for photography clinics, either via telephone or texting patients. To assist the Skin Analatyics Administrator as required with the urgent suspected cancer pathway.

To check on E-Care for patients orders placed by clinicians and add the patient to the waiting list on E-Care. Using E-Care, input and maintain patient information and details relating to elective activity, ensuring data is accurate. Using own knowledge and judgement, amend details as required. To be aware of, and monitor, contact exclusions.

To work to maximum waiting time targets as set by the DOH, participating in the regular checking of elective patients data. Ensure the timely admission of patients to enable the Trust to meet the RTT targets. Bring potential breaches to the attention of Service Managers. To be aware of maximum waiting time targets for patients, particularly cancer.

Monitor the booking of these patients to ensure there are no breaches. To agree admission dates with patients, and/or respond to consultant requests for the admission of patients. Discuss the timely management and admission of individual patients with consultants or Service Managers, identifying problems and initiating appropriate action. To assist with admissions for urgent and Rapid Access patients as required, often at short notice.

Liaise with the patient to give appropriate information and instructions, either over the telephone or in the clinic. To book admission dates on E-Care. Selecting appropriate instructions according to the timing and nature of the operation, or procedure. Ensure the relevant information sheets, leaflets or other information accompanies the admission details and that they are correct.

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