Admin Officer

**Job Summary**

**Responsibilities**
- To provide an efficient audio typing service for health professionals. This includes share of processing clinical referral letters, typing reports, minutes, memos etc in an accurate and timely manner
- Dealing with patient queries related to referrals
- Checking 2 week referrals
- To assist the assistant practice manager and practice manager with all clerical and administrative duties
- Run regular searches and reports around QOF and enhanced service indicators to assist in completion of CQRS and for audit purposes.
- Assist GPs in monitoring QOF areas as requested.
- To manage Envisage TV to ensure correct seasonal and updated information is being played on the system.
- To keep the utilities spreadsheet updated
- To order stationery, kitchen and printer supplies as needed
- To maintain the computer clinical system in an accurate and secure manner
- Process and manage private medical requests for information ensuring timely payment
- To become one of the practice experts in all aspects of the clinical system and to be able to train other users, both clinical and non-clinical, in the best use of the system
- To be aware of the Data Protection Act and of its importance and relevance to General Practice
- To assist in general office duties and reception work as required due to absence or annual leave

**Experience**
- Experience in using clinical system EMIS and Docman in General Practice
- Experience in using the eRS system
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and secretarial skills
- Experience handling multi-line phone systems and managing front desk operations effectively
- Prior experience in working in primary care or medical environment
- Prior experience in customer service or customer support roles that require excellent phone etiquette and interpersonal skills
- Demonstrated organizational skills with the ability to prioritize tasks efficiently and manage time effectively

**Job Types**: Part-time, Permanent

Pay: £12.30 per hour

Expected hours: 13 per week

**Benefits**:

- Company pension
- Free flu jabs
- Sick pay

Work Location: In person

Expected start date: 02/02/2026