Band 7 Personalised Care Lead Educator

**Job Overview**: The purpose of the role is to support the development and implementation of effective education and learning programmes, to enable delivery of a culture of personalised care across the health and care economy, developing opportunities for collaboration within and across systems and contributing to the positive impact on outcomes that it can have when implemented in a quality way. The post holder act as Lead Educator for the Personalised Care & Health Coaching Programme and will work across the local integrated health and care system, highlighting how to build a culture of personalised care with acute, community, primary care clinical and operational management staff, and with voluntary community and social enterprise (VCSE) teams. Working closely with teams to support the realisation of the vision of a culture of personalised care and the benefits it can bring. The postholder will advise workstreams and develop learning to address complex needs and issues within specialist knowledge of personalised care and education to enable into action the Learning, Education and Development aspects of workstreams across the whole Personalised Care agenda.

Working closely with acute and community staff and ICS staff under the leadership of the Head of Personalised Care and matrix team arrangements with other workstreams and partner collaboratives. The post holder will have a significant role in supporting the Supported Self-Management approach and Shared Decision-Making elements of the six components of personalised care and will deputise for the Head of Personalised Care as required working within role parameters, including providing cover for the Head of Personalised Care when he/she is absent. Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities.

This role is particularly rewarding as it is supporting the culture of Personalised Care to become and remain business as usual across our health and care system, enabling practice change, establishing the qualitative and quantitative benefits and outcomes of learning and education when embedding this model. Personalised care is a key element of the NHS Long term plan and means that people have choice and control over the way their care is planned and delivered. It is based on what matters to them and their individual strengths and needs. Personalised care is fundamental to the changes the NHS is seeking to make over the coming years to deliver better health and wellbeing for individuals; better quality and experience of care that is integrated and tailored around them; and more sustainable NHS services.

Personalised Care enables people living with long term conditions to have the same choice and control over their mental and physical health that they have come to expect in every other aspect of their lives. The Personalised Care model has six components: Shared decision making Personalised care and support planning Enabling choice, including legal rights to choose Social prescribing and community-based support Supported self-management Personal health budgets and integrated personal budgets Main duties of the job Act with professionalism, integrity and compassion; being a role model to those around you Value differences and individuality, showing respect to all, valuing everyone as an individual and actively support their right to have their voice heard in decisions about how their needs are met Develop policies and processes to help enable patients and service users to be informed Demonstrate a positive approach to new challenges, encouraging others to do the same Respond with humanity and kindness to every person, by listening attentively and respecting others in conversations Promote patient and public involvement within the teams decision making, involving the public and patients in the programmes development Act as a champion for patients interests and promote the use of co-design Demonstrate a high professional standard of public and patient engagement Understand the needs of individuals encouraging services to be flexible and responsive in their service delivery offers, Personalised Care being based on What Matters to people and their individual strengths and needs Act as a Champion for Personalised Care and the positive impact on outcomes and impact that it can occur when education and learning have implemented in a quality way Identify opportunities for greater impact as approaches are implemented and that quality is maintained in specific workstreams and tasks that are managed Help and support colleagues, working well together to achieve common goals and objectives Nurture good working relationships working collaboratively with a broad range of internal and external stakeholders across health, social care and the VCSE sector Working collaboratively across boundaries and systems to enable positive