Planned Works Coordinator

5 days ago

Oldham, United Kingdom The Guinness Partnership Full time

**About the role**
We have a 12-month opportunity for a Planned Works Coordinator to join our team in Oldham, full-time basis, 39-hours a week, Monday - Friday.

Reporting to the Service Manager the successful applicants will provide support to the Planned Works team and deliver effective resource management and query handling.

**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced coordinator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate
- Plan effectively the resources required to carry out Planned Works throughout each programme.
- Order materials direct with supplier by scheduled deadline and liaise with the suppliers to ensure that materials are delivered direct to site on specified date.
- Update systems accurately to reflect goods received and stages of work in progress to ensure accurate and timely financial reporting.
- Respond efficiently to customer enquiries and ensure that they are fully conversant with the schedule of work to be completed.
- Ensure compliance with GDPR regulations when processing customer data.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported

**Skills / Experience**

**Essential**:

- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Microsoft office including Word and Excel.

**Essential Qualifications**
- Educated to NVQ II or equivalent GCSEs.

ABOUT US
- The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
- Job Identification- 11038- Job Category- Repairs and Maintenance- Posting Date- 09/16/2024, 06:03 AM-
- 09/25/2024, 06:00 AM- Locations- Oldham - Bower House- Assignment Category- Full-Time- Salary- £26,565- Recruitment Advisor

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