Area Works Coordinator
5 days ago
Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance and improvement services to ensure that our customers’ homes are safe and maintained to high standard.
**About the role**
We have an exciting opportunity for 2 Area Works Coordinators to join our Guinness Property team based at our office in Oldham **.**
**Both roles are based in Oldham. One will cover the North West region and the other is covering the London area.**
This is a full-time permanent vacancy working 39 hours per week, Monday to Friday. We are currently working in a Hybrid working style - working from home 3 days per week and the office for 2 days per week. Specific days to be arranged at interview.
**Key Responsibilities**:
- Provide customers with prompt, professional and accurate information, delivered in a timely, consistent, and efficient manner, in line with agreed timescales.
- Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively.
- Ensure that data and information is updated into the appropriate systems accurately and in a timely manner.
- Achieve agreed personal, team and corporate objectives including providing support for fellow team members and other colleagues taking ownership of own performance and development.
- Engage with customers, managers, and operatives to deliver and improve efficiency.
- Assist planners in the planning of engineer’s diaries.
- Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met.
- Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget.
- Carry out administrative activities for the commercial team within your area.
**Essential Skills and Experience**
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed. procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Microsoft office including Word and Excel.
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