General Assistant

**Job Title**: General Assistant

**Location**: Mercure Noke Hotel, St Albans

**Shift Length**: 10-12 Hours (Flexible Days)

**Pay Rate**:£12.50 per hour
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**Role Overview**:
The General Assistant is responsible for overseeing 24/7 operations, compliance, and maintenance of the property, ensuring smooth service across housekeeping, health & safety, operations, and facilities. They act as the Fire Controller and a first aider, ensuring fire safety, emergency responses, and security protocols. The role also requires strong operational management, problem-solving, and the ability to execute action plans effectively.

Additionally, they are responsible for working collaboratively with other teams to control hotel operations rather than leaving tasks to others or waiting for external resolutions. The General Assistant must also work closely with third-party security teams to ensure smooth hotel operations and enforce security and compliance measures.
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**Key Responsibilities**

**1. Operations Management & Leadership**
- Conduct audits, regular inspections, supervision, and reporting to management.
- Oversee daily operations and ensures efficient team supervision.
- Conduct regular property inspections, identifying damages, maintenance issues, and necessary repairs, and logging them into the system.
- Manage housekeeping, maintenance, and operations, ensuring efficiency.
- Prioritise business needs, operational challenges, and available resources to optimise workflow.
- Conduct regular fire walks audits, checking all fire exits, alarms, and safety systems.
- Manage client requests, ensuring timely responses and accurate documentation while actively working to resolve issues and implement follow-ups effectively.

**2. Stakeholder Communication & Problem-Solving**
- Serve as the main point of contact for Health & Safety, Security requests.
- Escalate critical operational issues to senior management when necessary.

**3. Fire & Safety Compliance (Fire Controller Role)**
- Serve as Fire Controller, leading emergency evacuations and enforcing fire safety procedures.
- Conduct fire safety inspections, fire walks, and ensure compliance with all regulatory standards.
- Act as First Aider, responding to medical emergencies when required.
- Support SAEKER compliance tasks and maintain health & safety logs.

**4. Facilities, Maintenance & Security Oversight**
- Support maintenance teams by identifying and logging repairs, ensuring issues are not left unresolved.
- Perform basic maintenance tasks, such as changing lightbulbs, checking fire doors, and reporting leaks.
- Conduct daily property inspections to monitor electricity and water usage, minimising waste.
- Assist in security patrols, ensuring access points and restricted areas remain secure.
- Perform weekly water, electricity, and gas meter readings, ensuring accurate logging.
- Conduct daily inspections to identify and prevent leaks, electricity waste, and ensure property safety.
- Conduct daily security patrols, ensuring access points and restricted areas remain secure.

**5. Incident Management & Reporting**
- Prepare training materials and provides training to team members.
- Capture detailed incident reports, ensuring accurate documentation of events.
- Comprehend emergency situations, make sound decisions, and take appropriate actions.
- Ensure all incidents are logged in SAEKER, including follow-ups until resolution.
- Analyse incident trends and recommend process improvements based on findings.
- Generate reports on property safety, electricity usage, and maintenance trends.

**6. Team Management & Support**
- Work in close coordination with the team to enhance efficiency.
- Assist in preparing shift handovers, ensuring critical information is passed on to the next team.
- Support training initiatives for new team members in safety procedures and operational protocols.
- Ensure staff adhere to company protocols, confidentiality policies, and service standards.

**7. Reporting & Documentation**
- Create policies and procedures to maintain operational standards.
- Conduct regular property inspections and ensures compliance with policies and procedures.
- Prepare and submit detailed operational reports, ensuring compliance with hotel standards, systems, audits, inventory control, and cost control.
- Track and manage health & safety compliance, risk assessments, and property inspections.
- Use Excel and written communication skills to compile data-driven reports and business insights.
- Ensure handover logs and compliance reports are updated regularly.

**8. Compliance & Business Standards**
- Have a clear understanding of hotel standards, compliance policies, and confidentiality requirements.
- Follow company protocols and assist the management team in executing and implementing plans of action.
- Monitor contractor access, ensuring work completion and compliance with safety guidelines.
- Maintain strong work ethics,