Product Owner

Do you have experience of leading the design, build and delivery of complex products and services? Are you passionate about being able to make a difference? If so then the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for Product Owners to join our expanding team. It’s the chance to take a fantastic step in your career and be part of a growing product community, whilst supporting our NHS.
As a Product Owner, you will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products developed, ensuring our products and services better meet the needs of users and the organisation. The post holder will own the design and iteration of the product and support delivery teams with knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders.
NHSBSA product owners put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone. They work in the open, testing assumptions, continuously learning and iterating, doing the hard work so that it’s easier for our users.
What do we offer ?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working
- Flexi time
- Hybrid working model
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Accountability for the successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product.
- Manage competing priorities, adapting products and services where needed to meet both internal and external users needs, ensuring your product team builds the right things at the right time.
- Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate.
- Monitor service quality and set appropriate KPI’s in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders.
- Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
- Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation.
- Actively contribute to the Product Owner Community, promoting knowledge sharing and professional development. Ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most
As a Product Owner, you will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products you will develop, ensuring our products and services better meets the needs of users and the organisation, whilst ensuring they can be delivered and embedded in a seamless manner.
You will own the design and iteration of products or services, and support delivery teams with your knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and stakeholders. This may be over multiple products or services, changeable landscapes and some of which may be at scale or have strict timescales.
NHSBSA product managers put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone. They work in the open, testing assumptions, continuously learning and iterating, doi