Customer Service Administrator
2 weeks ago
IMMEDIATE START - Customer Service Administrator - £13 per hour
**6 months temp (possible temp to perm)**
**Currently due to COVID - 60% of time working from home (equipment provided)**
We are looking for someone who has experience in working in a customer service or internal sales environment (min 2 years experience needed).
Experience of SAP is a plus, however training will be provided.
To be successful in this role you’ll need to be pro-active, reliable, self-motivated with strong communication skills and be willing to contribute to the wider team. Ability to multi-task and be able to use Excel.
A busy and varied role which ranges from responding to enquiries regarding price to aftercare sales queries.
**Main Duties**:
- Providing quotations.
- Processing orders efficiently and accurately.
- Updating system with prices as required.
- Dealing with customer queries regarding pricing, orders, stock availability, delivery status etc.
- Ensuring that customers are kept informed about the progress of their orders and keeping in touch regarding any delays.
- Working closely with internal departments and accounts managers to achieve the best outcome for customer orders and requests.
- Producing despatch notes and liaising with freight forwarders.
- Referring problematic issues to management.
- Resolving customer complaints and issuing debit/credit notes as needed.
- Creating, updating and maintaining the Customer Relationship Management (CRM) database.
- Handling payment transactions over the telephone as necessary.
- Monitoring, completing weekly KPI’s.
Working Monday to Friday 9am until 5pm with 45 mins lunch (36.25 per week). Free Parking. Currently due to COVID employees are working 60% of time from home (laptop provided).
Quality Personnel acting as an Employment Agency & Business(rated as one of the top 3 Agencies in Milton Keynes).
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