Client Services and Project Coordinator

2 weeks ago

London, United Kingdom Prism Glass Ltd Full time

We are an established London based glass partitions company. We also supply and install balustrades, bespoke shower screens and glass wipe boards. Our clients include architects, interior designers, office refurbishment fit-out companies, contractors in the construction sector, project managers and privately owned businesses.

We are looking for a Client Services and Project Coordinator to take clients from the start of the sales process (including handling proposals, orders and enquiries) to delivery and installation. Although you will help with our full product range and services, your primary focus will be coordinating Installations. If you are confident dealing with new clients, take pride in offering services to the highest standard, enjoy building and maintaining client relationships, then this role may be for you.

**About the role**

You will be joining a small team based in our Morden, London offices. This is a hands-on role, and you'll be working with clients in every step of the process, from enquiry to job delivery. The Client Services and Project Coordinator tasks will include:

- Dealing with client enquiries daily
- Preparing quotes, estimates and new business proposals
- Explaining product features, design options and processes to clients
- Ordering and purchasing goods for client projects where required
- Checking orders and materials are delivered on time and to specification
- Ensuring production is on track and quality standards are met
- Assisting in managing installation projects to ensure these are running smoothly, on time and within budget
- Managing the installation team and performing site visits when needed
- Communicating with clients on work progress and provide regular updates
- Assisting in developing potential leads and converting sales opportunities
- Contributing to the business's strategic, development and growth plan
- Building strong client relationships
- Ensuring compliance with Health, Safety and Environment regulations (HSE) as required
- Regularly updating and maintaining the client database (CRM)

**You will need to have**

This role requires you to demonstrate genuine care for client satisfaction and solid organisation skills. You will also need excellent communication skills, the ability to build trust and to work under pressure. In addition to these traits, this role requires the following:

- Three years or more experience within the construction sector in a client account management or client services role or project coordinator role (or similar role). Sales and estimator experience are a bonus
- An excellent understanding of client needs, be comfortable dealing with client enquires and take pride in speaking to clients about our products
- Excellent presentation and sales skills
- Ability to work independently with mínimal managerial supervision
- A meticulous eye for detail as well as essential mathematical skills
- A very organised approach to managing projects and excellent planning abilities
- Knowledge and necessary training in HSE
- Necessary IT knowledge and proficiency in MS Office software
- Hands-on experience with project management tools
- Excellent knowledge and experience in working with CRM tools
- A willingness to learn and be a driven, enthusiastic, determined individual

Work remotely
- No

Pay: £32,000.00-£35,000.00 per year

**Benefits**:

- UK visa sponsorship

Schedule:

- 10 hour shift

Work Location: In person

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