Customer Experience
2 weeks ago
Customer Experience - Parts
Are you a problem solver, with a passion for the motor industry and committed to providing excellent customer service? Then this is a role for you
Norton Way Group have opportunities for experienced and trainee Parts Advisors across our dealerships in Letchworth. Norton Way Group represents 8 premium brands across Hertfordshire and West London and with the continual growth of the company we are now looking to grow our support teams.
Parts are an integral part of the Norton Way Team, working closely with the Technicians and Service Advisors to ensure our customer lead timescales are met at all times.
**Location**: Norton Way Nissan, Norton Way North, Letchworth, Herts SG6 1BL
**Salary**:£23,000 to £28,000 OTE
**Hours**: Monday to Friday 08:00 - 18:00, alternate Saturdays 08:00 to 14:30
**Key responsibilities;**
- To supply, receive and actively sell parts
- To take requests and orders from customers and other departments and ensure that their requirements are correctly identified and met in a timely manner
- Preparing orders to purchase parts
- Inspect all stock on delivery and ensure items to be shipped are packages properly before dispatching
- Preparation of invoices, parts issue sheets, delivery notes and other documents
- Handle, protect and package parts and to check, inspect and test incoming, outgoing and stock parts
- Adhere to and follow company policies and procedures at all times
- The ability to deliver customer distinction
**Skills, experience and attributes;**
- A full UK driving licence is preferred
- Previous experience in a similar role or knowledge of Kerridge/Driver would be an advantage
- IT proficient, including MS Office Packages
- Must be process driven
- Have the desire to provide the highest quality of customers service
- Excellent communication skills, both in person and on the telephone
- Have a high level of accuracy with excellent attention to detail
- Exceptional organisational skills
- Show flexibility within the role, to meet the needs of our business
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