Customer Service Advisor

4 days ago


Hull, United Kingdom Search Consultancy Full time

I'm hiring for Customer Service Advisors for one of East Yorkshires leading telecommunication providers with over 100 years experience in the industry You will be joining a longstanding team.
What will you be doing?
- Handling general enquiries from business customers
- Handling inbound calls
- Identifying opportunities to upsell packages
- Providing customers with quotes
- Complaint handling
- Call escalations
- Retaining the existing customer database
What do you need?
- Previous experience in a customer facing environment (contact centre, office, retail or hospitality all considered)
- Excellent telephone and interpersonal skills
- IT literate
- Knowledge of APS, Mosaic, Salesforce and Puzzel are advantageous
SoWhat's in it for you?
- A competitive salary
- 25 days holiday
- An extra day off for your birthday
- Excellent pension scheme
- Life assurance
- Discount scheme



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