Customer Service Advisor

6 days ago


Kingston upon Hull, United Kingdom Brook Street Full time

**Job Title: Customer Service Advisors**

**Location: Hull, HU5**

**Salary: £21,339 per annum**

**Hours: Monday to Friday (Office Hours)**

**1 in 3 Weekend Working on a Rota Basis**

**About the Client**:
We're hiring for Customer Service Advisors on behalf of our client. Our client believes in their staff and in their continuous personal development as proven by their **'Investors in People' **status for over 20 years ensuring that staff can perform at their very best.

**As a Customer Service Advisor, you will be responsible for**:

- Working in a call centre environment with handles both inbound and outbound calls from customers
- Ensuring that calls are taken effectively and efficiently, providing a positive customer experience, placing the customer first
- Using listening and questioning skills to provide the optimum level of service
- Using customer service skills to provide the customer with empathy, support and reassurance
- Taking full ownership of the call from start to finish, using troubleshooting skills
- Recording data accurately on the system
- Support the wider members of the team and internal customers in order to further improve the customer experience
- Excellent customer service skills
- A confident, capable communicator
- Ability to display empathy
- Ability to manage own time and prioritise accordingly
- Able to enter data accurately
- Supportive team player
- Able to work on initiative
- Numerate and literate.
- Able to work well under pressure
- A desire for self-improvement
- Hardworking with a responsible attitude
- Proactive, with the ability to think logically and problem solve.

**Benefits**:

- Free parking
- Endless progression opportunities
- Attractive working hours
- Prime location for work
- Bus routes available for transport
- Canteen onsite - Food to cater all
- Team Events
- Lovely working environment



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