Collections Officer

7 days ago

Basingstoke, United Kingdom Page Personnel Finance Full time

**To control, administer, monitor arrears and or assets.**:

- **Utilise existing and new technologies to improve the effectiveness of collections.**:

- **Work to a high standard of professionalism.**:

- **Responsible for all administration and record keeping.**

**Client Details**
- Financial services industry
- Offices in Alton and London
- Great modern facilities
- Flexible working pattern
- Large finance team

**Description**
- Maintain the computer-based information systems on all activities including building and running and reviewing reports to identify potential problem areas.
- Embrace technology and ensure it is used to full advantage to meet customers' needs.
- Provide administrative support for all areas of the Debt Recovery Team or as instructed by line management.
- Gather/verify client information from various sources and, as directed, to ensure client data is accurate, and update systems with findings and communicate the outcome to all relevant persons.
- Deal with routine correspondence with regard to any collection or recovery issue.
- Issue reminders, notices and support the team with the issue of summons to customers.
- To ensure compliance with all Company policies with particular reference to Data Protection and Health & Safety policies.
- Maintain an up-to-date knowledge of any laws and regulations and official guidance in the UK and Isle of Man, relevant to the collection of debt process.
- Maintain awareness and comply with all anti-money laundering legislation, regulations, policies and procedures relevant to the Bank and your role.
- The concept of team working means that a flexible approach to work areas is required by the role holder. The work areas identified above are not exhaustive and there may be requirement from time to time to carry out other duties.
- Act with due care and forbearance.

**Profile**
- Background in credit control or collections
- Strong attention to detail
- Flexible to adapt to ad-hoc responsibilities
- Desire to learn and progress within the business

**Job Offer**
- Competitive salary
- Bonus Scheme
- Hybrid working
- Range of additional benefits

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