Customer Collections Advisor

5 days ago

Basingstoke, United Kingdom Page Personnel Finance Full time

Exciting opportunity to join a large business in the heart of Basingstoke. This role will play a huge part in a large collections team.

**Client Details**
- International company with multiple offices across the UK.
- The company operates in multiple markets
- Large departments in the main office
- Wide range of benefits available to permanent staff
- Reputable name within the financial industry

**Description**
- Ensuring a particular focus on larger arrears cases and those where likelihood of loss seems high. Progress on such cases is to be communicated to line management and guidance sought and followed as required.
- In cases of arrears occurring due to administrative error, taking corrective action, and ensuring that root cause issues are addressed, raising issues with line management where required.
- In cases of arrears where the actions of the partner are causing arrears or preventing collection, reporting to such matters to line management and working as directed to resolve the specific case and contributing to the resolution of root causes.
- Responding accurately and in a timely manner to general queries regarding arrears cases from both customers and internal staff while maintaining the focus on collection and /or avoidance of loss.
- To follow the department policy and procedures, TCF principles and all FCA regulatory compliance e.g. Data Protection, Anti Money Laundering (AML) and Financial Securities CONC

**Profile**
- NO COLLECTIONS EXPERIENCE REQUIRED
- Do you have experience in customer facing roles?
- Are you motivated by achieving targets and working in a team?
- Do you want to work for a company that values their staff?

Other skills:

- **Basic math skills**:

- **Communication**:

- **attention to detail**:

- **Ability to work under pressure**

**Job Offer**
- Competitive starting salary
- Hybrid working
- Huge amount of training on and off the role
- Dedicated support structure in place
- Range of additional benefits
- FREE PARKING

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