Customer Service Advisor

**About The Role**:
**Our expanding Patient Services team are looking for multiple dedicated individuals to join our team as Customer Services Advisors, to provide fantastic service to our patients**

**Hours: 37.5 hours per week, **Shifts between 8am and 9pm (Mon - Friday) and Saturdays 8am - 4pm.**

**Location**: Onsite, Harlow

**Start Date**: Monday 14th October 2024**

Are you passionate about making a positive impact on patients' lives while excelling in a dynamic call centre environment?

**About the role**:
**Key Responsibilities**:

- **Enhanced Patient Experience**: Take ownership of the patient experience by providing clear information, proactive problem-solving, and advocacy. Ensure every interaction leaves a positive impression and meets patient expectations.
- **Record Maintenance**: Maintain precise and up-to-date records and systems, including patient account information, payment details, and stock requirements. Adhere to data protection laws and organizational policies in all interactions.
- **Compliance Assurance**: Uphold data protection and compliance standards in every patient interaction, ensuring adherence to legal and regulatory requirements. Contribute to audits and corrective actions as necessary.
- **Collaborative Engagement**: Foster positive relationships with internal teams and external stakeholders to facilitate seamless service delivery. Support new team members, share best practices, and contribute to a collaborative work environment.

**Why LloydsPharmacy Clinical Homecare?**

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

- **Annual Leave**:Enjoy 25 days annual leave plus bank holidays.
- **Performance Bonus**:Benefit from our company bonus scheme
- **Ongoing Training and Development**: Outstanding training & development programmes
- **Refer a Friend Bonus**:Up to £1200 refer a friend bonus
- **Employee Assistance Programme**: Receive full support through our employee assistance programme including a health and well-being app
- **Rewarding Discounts**:Save money with savings and discounts at multiple retailers through our rewards portal

**About You**:
**About you**:

- Customer service and interpersonal skills tailored for call centre environments.
- Ability to work accurately and efficiently under pressure.
- IT literacy and experience in call center or customer service environments.

**About Us**:
At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of **Delivering together, Being Accountable, Giving it our all **and **Continually Improving** to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

**The assessment centre dates available for this vacancy are Wednesday 4th September and Thursday 19th September