Customer Care Executive

3 days ago


London, United Kingdom lastminute.com Full time

Company Description

At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

**Job Description**:
We are looking for an eager Customer Care Executive looking to develop their career in the world of customer care.

In this role
- You will provide outstanding service to VIP customers ensuring customer complaints are dealt with efficiently and with the right level of sensitivity.

**Key Responsibilities will include**
- Investigating and resolving customer complaints through a variety of channels
- Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
- Provide feedback
- Be confident and able to navigate the web site and the travel booking systems efficiently and effectively
- Lead by example representing the values of the business

**Qualifications**:

- Experience in travel sector advantageous
- Customer service experience
- Outstanding communication skills - Fluent English (Speaking and Writing)
- Quick to learn
- Work to tight deadlines with a can-do attitude



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