Customer Care Executive

2 weeks ago

London, United Kingdom Club Med Full time

About our Business Unit

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

Job overview:
As a Customer Care Executive, you will be responsible for:

- Being Customer Care Referent for the office (direct and indirect) and guarantees compliance for any legal cases.
- Answering all Customer queries, respecting the time delay fixed by the country or the BU.
- Be co-responsible with the Contact Centre Manager in producing the booking conditions for each season.

You will report to The Customer Care Team Leader and will be part of Customer Care Team.

Main missions:
**1: Manage Indirect travel agents, solicitor, or customer queries within a respectable time frame.**
- Handle pre-litigation or litigation work. Manage the relationship with our lawyers when necessary.
- Deal with arbitration cases
- Deal with all customers queries regarding the insurance cover and claims procedures.
- Inform the relevant services of important/recurring queries: use internal available tools comments procedure, or directly to the departments/villages concerned.

**2: Act as the referent to all departments with regards to legal commercial advice.**
- Accompany departments on commercial decisions, commercial contracts and other legal aspects that require advice or verification with a lawyer.
- Provide advice and check all legal information on marketing tools/material. Especially for the brochures (approx. 4 times a year) regarding compliance with local law and tour operator’s code of conduct
- Participate with the Sales and Customer Service Centre Manager in the compilation of the booking conditions for each season, use the help and advice of the Country’s legal advisors / lawyers.

**3: Contribute and participate, when requested, In crisis management situations involving our customers (before departure, during their stay and upon their return).**
- Ensure and act as a link between the Country, fellow countries and the Paris HQ when dealing with crisis situations.
- Alert, coordinate, share information and ensure a tracking system is in place to follow & measure the impact of the situation.

Skills and competencies we’re looking for:
**Education level**

Bachelor degree or equivalent.

**Experience**
- Experience in Customer Relations
- Experience in Tourism & hospitality
- Experience in legal is a plus

**Why you should join us**:
At Club Med we have 5 values**:kindness, multiculturalism, responsibility, freedom **and** pioneering spirit**. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.

The Club Med spirit is about accomplishment while living a unique experience.

**If you are** open-minded, a team player, and **have an **entrepreneurial spirit,** you should apply**

**Job Type**: Permanent

**Location**: London (Wimbledon)

  • Customer Support Executive

    21 hours ago

    London, United Kingdom Log my Care Full time

    **About us**: Log my Care is one of the fastest-growing Care Software start-ups in the UK, having quadrupled its customer base since 2020. Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK’s most vulnerable people. The sector is over...

  • Customer Success Executive

    1 day ago

    London, Greater London, United Kingdom Executive Talent Full time

    A unique opportunity is available for a Customer Success Executive to work for a leading edge software provider in London. We're looking for someone who is highly motivated, flexible and organised, candidates who enjoy working on a wide variety of tasks will find this position hugely rewarding.ResponsibilitiesDeliver user coaching face-to-face or by phone in...

  • Customer Success Executive- London

    1 week ago

    London, Greater London, United Kingdom Executive Talent Full time £25,000 - £35,000 per year

    This role is a unique opportunity to be part of an early stage business that has all the backing to become a world leader. We have an exciting opportunity for a Customer Success Executive at our office in Bond Street, London. This role will give you the chance to make a real difference, offering up new challenges every day. Highly motivated, flexible and...

  • Customer Care Executive

    18 hours ago

    London, United Kingdom Just eat Takeaway.com Full time

    **Who we are!** We are Just Eat for Business (part of the Just Eat Takeaway group), and we're on a mission to change the way people work - both in the office and at home! We make it easy for your teams to order great food for any occasion at home or in the office. As a Customer Care Executive at Just Eat for Business, you will be working in a fast paced and...

  • Customer Care Executive

    3 days ago

    London, United Kingdom lastminute.com Full time

    Company Description At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect...

  • Customer Support Executive

    3 days ago

    London, United Kingdom Log my Care Full time

    **About us**: Log my Care is one of the fastest-growing Care Software start-ups in the UK, having quadrupled its customer base since 2020. Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK’s most vulnerable people. The sector is over...

  • Customer Care Executive

    2 weeks ago

    London, United Kingdom Zeelo Full time

    **Role: Customer Care Executive** **Location: Remote** Zeelo is growing fast and we are looking for a Customer Care Executive to join our team. Zeelo has an ever-growing number of services and we pride ourselves on providing a personal and efficient service to our customers each and every day. This team is integral to ensuring the efficient running of these...

  • Customer Care Executive

    7 days ago

    London, United Kingdom PASOTA Cyber Security Full time

    Pasota Cyber Security is looking for a **Customer Care Executive** to join our team in **London**. This role is ideal for someone passionate about delivering exceptional customer service and building strong client relationships. If you have excellent communication skills and a problem-solving mindset, we encourage you to apply. **Key Responsibilities**: -...

  • Customer Care Executive

    1 week ago

    London, United Kingdom Iglu.com Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or...

  • Customer Care Executive

    2 weeks ago

    London, United Kingdom Club Med Full time

    Office - Permanent About our Business Unit Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries. - Job overview: As a Customer Care Executive, you will be responsible for: - Being Customer Care Referent for the office (direct and...