Customer Service Representative

3 days ago

Paisley, United Kingdom Resolvecall Full time

**Customer Service Representative**

We have an exciting opportunity for you to join our team

As a Customer Service Agent your role is to engage with customers over the telephone to provide financial solutions for those that find themselves in financial difficulty. With the use of your excellent communication and active listening skills you will provide outstanding customer service helping those who find themselves in difficult situations.

Full training is provided over a three-week training program specifically designed to give you the tools to succeed in the role and to help you expand your career within Resolvecall.

**Where are we based?**

In the heart of Paisley town centre. (based in the office Full time)

We do not currently offer a hybrid working option.

**What are the hours?**

We believe in a health work life balance so we will provide you option to work either a 4-day or 5-day week The opening hours of the business are Monday - Friday 8am-8pm and 9am-2pm on a Saturday.
- Full time Permanent Contract.
- Four day working week with the addition of one Saturday in every three.

Or
- Five day working week rotational shift pattern available also working one Saturday in three.

When you join our team you will have access to our competitive company benefits package, including:

- Company Pension
- Private Healthcare
- 28 Days Holiday
- Full Paid Training
- Platinum access to an employee discount platform
- Competitive bonus structure

**Salary**:
£22,526.89

**Who are Resolvecall?**

Resolvecall has over 30 years multi sector experience in the UK credit sector across banking, financial, government, utilities, and debt purchase sectors.

As an Investors in People Gold employer our focus is on our people and help them develop and grow their career within the company.

Our Customer Service Agents deliver a superior service to each customer. We are looking for enthusiastic, self-motivated and customer focused people to join our collections team on a permanent basis. We want to speak with individuals who are looking for a career rather than just a job, and who strive to make a positive impact and achieve the best possible outcome with their customers.

**What do I need to be successful in this role?**
- Excellent active listening and conversational skills
- To be able show empathy and build rapport with our customers
- Knowledge of average households’ income and outgoings
- IT skills, ability to use standard Microsoft packages and typing
- Punctual, hardworking, and enthusiastic
- Questioning and negotiation skills

We pride ourselves in delivering a great training programme, where you will be given the tools to set yourself up for success.
- Please note: We are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, criminal record and 5-year reference checks as part of our pre-employment screening process. Please note that your details will be held for 6 months to allow consideration for other roles._

If this seems like the role for you, please give us a call **on 0141 243 4851** to arrange an interview.

**Salary**: £22,526.89-£24,326.89 per year

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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