Patient Navigator

**Whitehouse Surgery,** in Milton Keynes, is looking for a forward thinking **Patient Navigator** to join our friendly team and support all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.

You will have exceptional interpersonal skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.

This post is for a part-time position ideally 24.5 hours per week.

**The job holder will have to**:

- greet patients and visitors, advising them of their appointments and checking them in
- advise patients on self-check in facilities
- receive and make calls as required with the ability to handle heavy phone/patient traffic
- divert calls and take messages as appropriate
- sort, review and distribute incoming internal mail
- process outgoing mail following the procedure
- pull, file and photocopy patient’s paper records
- scan and attach patients’ data to patients’ electronic records
- ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- receiving all incoming deliveries, opening and distributing accordingly
- complete the Surgery Administration, including registrations and deductions
- desirably have prior experience as patient navigator
- be confident using the phone
- have a good level of IT skills
- be friendly and welcoming; patient and understanding
- be able to follow instructions and procedures
- have good organisation and communication skills
- work accurately and methodically
- be able to work with all types of people

**About Whitehouse Surgery**

Whitehouse Surgery is a state-of-the-art, purpose-built Health Centre, open to all Milton Keynes residents. We are located along the V4, between the H3 and H4, with ample parking. Our team offer the highest levels of care, as well as tailoring services to suit patients’ health and wellbeing needs
At the Whitehouse Surgery we offer a wide range of services to our patients. Alongside normal GP appointments we also offer the following services: Practice Nurse appointments Wellbeing Advisor Childhood immunisations Long term condition management Shingles/Pneumo and Flu Vaccinations Carers health checks

**Location**:Dorset Way, off, Brahaman Way, Whitehouse, Milton Keynes MK8 1EQ

**System used**: SystemOne

**Why join us?**

**Our Benefits;**
- NHS Pension
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme - free eye test plus a contribution towards glasses
- Cycle to work scheme

**About OneMedical Group**

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.