Service Desk Team Leader
1 week ago
Service Desk Team Leader
**Service Desk Team Leader**
We are recruiting a **Service Desk Team Leader** to join a well-established company with offices globally. This is an excellent opportunity for a **Service Desk Team Leader **to join a well established FTSE 250 company.
**Responsibilities**:
- Responsible for team processes, reporting and establishing service improvement
- Coordinating interfaces between Incident and Request fulfillment.
- Support Incident Management
- Production of operational reports and input into overall Service Packs
- Ensuring end to end processes are performed with appropriate control, measurement, and governance
- Drive key KPIs for the team
- Propose and implement service improvements
- Escalation point for the IT Service Desk
**KEY SKILLS AND KNOWLEDGE**:
- Knowledge of Active Directory, Office 365 and Exchange
- Knowledge of Microsoft Desktop Operating Systems
- Knowledge of Service Management Processes
- Coordination of High priority incidents
- Ability to conduct analysis on processes and come up with process improvement recommendations
£35,000 to £40,000 plus Flexible working/WFH -30 days holiday plus bank holidays, Pension, bonus
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