UX Researcher

2 weeks ago

London, United Kingdom HSBC Full time

-Job description

The Opportunity:
We are building a new strategic digital business backed by a Global Bank, with the ambition to become the next-generation global fintech solution, supporting the needs of internationally minded customers around the world. With a global footprint, they serve more than 50 million customers worldwide with a complete range of banking and wealth management services, enabling customers to manage their finances and protect and build their financial futures.

We are looking for ambitious and motivated individuals who are keen to embrace growth and tackle the impending challenges in this fast evolving industry. You should be passionate about approaching things differently, while operating like a fintech within a bank. We are not looking for superpowers - we are looking for knowledge, enthusiasm and the right attitude to deliver our global initiative in a lean way.

Purpose:
We’re looking for a User Researcher to conduct research across several aspects of a new and exciting fintech product. The impact and remit of the role is huge, with lots of opportunity for future growth. You will be a critical part of our growth and will focus on cross-functional partnership to design generative and evaluative research that supports our product & business strategy in order to drive successful outcomes.

What you will be doing:

- Take ownership of the full research cycle - from establishing research questions and scheduling the participants to material creation. From data analysis and report creation to presenting insights back to the team and key stakeholders.
- Take an integral part in researching the user’s needs, conduct surveys, interviews, user testing, internal & external workshops and more.
- Collaborate and work closely with the design team, developers, product leads and others cross functional teams.
- Writing and refining user stories, journey maps and other documentation.
- Review analytics to enhance customer experience, improve conversion and increase retention.
- Clearly articulate a POV around UX topics, industry trends and business objectives.
Requirements

What you’ll need:

- Proven experience with clear mixed-methods capabilities of conducting user research, either as a researcher or a designer.
- Good knowledge of qualitative and quantitative research methods.
- Ability to find rich patterns and insights from qualitative and quantitative data.
- Confidence in presenting user research and promoting UX principles and championing the voice of the customer.
- Ability to manage projects, meet deadlines and thrive in a fast-paced and dynamic environment.
- A passion for finding customer problems to solve, through user-centric design.
- Capable of deriving meaningful insight from data and various research sources.
- Review analytics and various monitoring tools to inform how we can enhance the customer experience, improve conversion, increase retention and make usability improvements.
- A growth mindset and a willingness to own problems, an enthusiasm for building products, and a desire to make things better.
- Can comprehend complex systems, predict edge cases and provide relevant solutions.
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders.

Locations: Hybrid working. Office location can be London or Leeds.

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