Call Centre Agent

Over the course of the last 27 years, we’ve built a highly successful, market-leading telephone answering service with a reputation for quality, reliability, and customer service.

We answer calls for over 7000 UK Clients 24 hours a day, every day of the year.

We are currently expanding our operation and can offer the following full time shifts in our fast paced and friendly environment.
- 8 am to 5 pm
- 9 am to 6 pm
- 11 am to 8 pm
- 2 pm to 11 pm

All of these shifts will involve working five days a week with one of those days being either Saturday or Sunday.

The annual salary is £24,960.

The first three months will be based at our newly refurbished Head Office in Ferndown.After that period, there will be an opportunity to adopt a hybrid style of working allowing successful applicants to be able to work from home.

We want to hear from people who are passionate to deliver a world-class experience for our clients and their callers. There’s plenty of opportunity for personal development and career progression, with lots of exciting roles becoming available as the Company grows.

As a Call Centre Ahent, you will need an excellent telephone manner along with an ability to control conversations and create accurate and well spelt messages.

**What are we looking for?**
- Excellent verbal communication skills
- Excellent written communication skills
- Able to use a laptop
- Ability to manage and control calls
- Ability to achieve performance expectations

**We can offer you**:

- A wonderful working environment in the office
- An energetic and highly professional team
- A rewarding day, full of varied caller experiences
- Ability to work from home after three months
- Full training on our systems and call-handling techniques
- Personal development and career prospects

**Selection for Interview**

**Job Types**: Full-time, Permanent

**Salary**: £24,960.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ferndown: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit work one of the following shift patterns five days a week, with one of those days being either Saturday or Sunday? 8 am to 5 pm 9 am to 6 pm 11 am to 8 pm 2 pm to 11 pm.

Work Location: Hybrid remote in Ferndown