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Service Centre Administrator

2 weeks ago

HenleyonThames, United Kingdom Focus Resourcing Full time

The role:

- Own the reception/booking-in process off all Service Centre repairs:

- Photographing timepieces
- Reviewing timepiece history
- Ensuring client information is entered accurately and kept up to date
- Produce and action estimates/proceeds within agreed timeframes.-Providing appropriate technical explanations in an easy-to-understand manner when required.
- Monitor estimate reminder report and act as necessary
- Allocate picked components to relevant repairs
- Generate invoices for service repairs and monitor payments received
- Process completed repairs ready for dispatch by logistics
- Liaise with clients to arrange dispatch dates and locations.
- Update tracking details in system and inform client as appropriate.
- Ensure all relevant accessories and documents are returned.
- Arrange warranty collections from direct clients when required.
- Monitor and replenish Service Centre administration resources.
- Represent the brand in a professional manner, building a personal rapport with the clients.
- Continually seek to improve Service Centre processes

The person:

- Able to demonstrate exceptional customer service.
- Able to manage time effectively and prioritise as required.
- The ability to understand and manage client expectations.
- Able to demonstrate confident and polite communication skills across multiple platforms.
- Experience in a customer service role beneficial.
- Honesty and integrity.
- Friendly & patient, able to adapt complexity of communication to audience easily.
- Willing to adapt proactively and positively to new challenges.
- Enthusiastic, self-motivated.
- A team player but also confident to work proactively without guidance.
- Excellent attention to detail and good organisational skills.
- GCSE standard of written English and grammar.
- IT literate, able to use Excel, Word, and data entry programs systems.
- Willing to adapt and take on new challenges and driven to continually improve.
- Understanding of importance of brand attributes.
- Driven to continually improve.