Service Centre Supervisor
1 week ago
**Service Centre Supervisor**
Working for a high-end, luxurious manufacturing company, we are seeking a Service Centre Supervisor to join the team on a full time, permanent basis.
The role with involve dealing with customer complaints, administration, booking in orders and managing the workload for the team members.
- **Location**:Henley-on-Thames, office based
- **Job Type**: Permanent position
- **Salary**: Up to £30K (depending on experience)
- **Working Hours**: Monday - Friday, 9AM - 5:30PM
**As the Service Centre Supervisor, you will be responsible for**:
- Manage and facilitate all aspects of the repair process through the service centre by ensuring clients are kept up to date at all stages and managing the scheduling of repairs
- Act as the primary point of contact for members of the Service Centre administration team
- Organisation and delegation of daily workloads
- Handling customer queries and escalated complaints
- Experience supervising a small team
- Excellent administration skills
- Previous experience in a manufacturing company
- Use of ERP systems (ideally Priority)
- Strong complaints management experience
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