Campus Support and Security Team Leader

Shift Pattern of rotating 12-hour shifts working 4 on and 4 off (2 days followed by 2 nights, including weekends and Bank Holidays)
- We offer a comprehensive training programme to help you within the role, with new members of staff enrolling on the NVQ Level 3 Facilities Manager Supervisor course, alongside these training and development opportunities, we offer the ability to further your education with NVQ and degree level courses
- It is essential that you hold a full clean driving licence (not requiring HGV or PSV)
What should you expect from the role?
Our aim is to ensure we have a welcoming university community where people can safely study, work and live.
Campus Support & Security Team Leaders are the first level of line management and carry an important role in ensuring effective daily supervision, guidance and support of Campus Support & Security staff. They are responsible for enabling the development of competence within their team whilst ensuring that organisational standards are met and objectives achieved.
Our Campus Support & Security team have to be the best they can be. Situations can change in a split second, so you need to be ready for anything, whether that¿s patrolling the busy areas of responsibility including a large city centre based campus, a number of halls of residences and remote veterinary teaching campus or talking with a student who is looking for advice or assistance whilst adjusting to the demands of university life and being away from home.
**You will**:

- Lead a team of Campus Support & Security Officers and Assistant Campus Support & Security Officers, managing their wellbeing and welfare, development and ensuring high levels of motivation to enable an effective service.
¿ Provide specialist advice and guidance to the team to ensure that responses are delivered within appropriate policies and legislation and achieve the best possible outcomes.
¿ Assist the Campus Support & Security Managers in monitoring and managing the performance of the team, devising and implementing effective strategies to identify concerns and improve team/individual performance
¿ Assist the Campus Support & Security Managers in the assessment of individuals, capabilities and development needs and devising appropriate development plans to enable high performance and potential progression.
**About You**:

- Possess high levels communication skills with the ability to adapt language and message to meet the needs of different people/audiences.
¿ Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and within the Universities values and strategic priorities.
¿ Able to review and assess own, individual and team performance against expected standards, providing objective and effective feedback and ensuring corrective actions are taken where necessary.
¿ Able to coach and mentor colleagues to enable appropriate career and professional development.
¿ Able to plan ahead and allocate work appropriately within the team.
¿ Able to identify key stakeholders and partners, understand potential roles and to take appropriate steps to understand their needs and concerns and develop excellent working relationships.
¿ Posses problem solving skills with the ability to develop an appropriate course of action, mitigate against risks and manage any impacts.
¿ Able to problem solve, critically question and identify potential opportunities to enhance efficiency and/or effectiveness across own team.
¿ Able to identify, analyse, and manage risk to inform balanced, proportionate evidenced-based decisions.
¿ Able to manage the introduction of new processes or ways of working at team level.
¿ Skilled in using specialised software related to own area of work to extract, analyse, plan and report on data.
¿ Able to develop and maintain professional resilience and wellbeing in oneself and others in dealing with complex and challenging situations.
**Pay and Benefits**:

- Additional to this you are given an 18% rotating shift allowance and a 33% night allowance.
- Access to onsite sports facilities with competitive membership packages - Voucher and incentive schemes such as cycle-to-work as well as a wide range of high street and online discounts.
- Always learning; opportunities to progress, develop and continue your education through courses and training - A highly competitive pension scheme.
- 28 days annual leave entitlement.

**Application process**:
If selected to attend our interview day you will be sent information that will highlight what you will be expected to do next, with the process including a number of tasks where you can fully showcase your skills and we can ensure that you are the right fit for our team, these tasks will include:
¿ Interview, with presentation
¿Role play scenario
¿ Written exercise
Commitment to Diversity